Return & Refund Policy

TrustiTails

At TrustiTails, we believe shopping for your furry family members should be a happy experience. If something isn't quite right with your purchase, we're here to help.

30-Day Return Policy

We accept eligible return requests made within 30 days of the date your order is delivered.

To qualify for a return, your item must be unused, in its original condition, and returned with its original packaging and included accessories, unless the item arrived damaged, defective, or incorrect.

Please contact us before returning any product so we can provide instructions.

How to Request a Return

To start a return, contact TrustiTails through our Contact page and provide:

• Your order number

• The item you wish to return

• The reason for your return

• Photos, if the item is damaged, defective, or incorrect

Our support team will review your request and provide return instructions if your return is approved.

Please do not send items back without receiving return instructions. Return addresses may vary depending on the product and fulfillment partner.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and clear photographs showing the issue.

We will review the situation and arrange an appropriate resolution, which may include a replacement, refund, or another remedy consistent with applicable law.

For confirmed damaged, defective, or incorrect items, customers will not be required to pay return shipping costs.

Change-of-Mind Returns

If you change your mind about an eligible purchase, you may request a return within 30 days of delivery.

Items must be unused and in their original condition.

Customers are responsible for return shipping costs on change-of-mind returns unless otherwise agreed in writing.

Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by law.

Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

• Used pet bedding or other products showing signs of use

• Items damaged through misuse or improper handling

• Products missing essential parts or accessories

• Gift cards, if offered

These exclusions do not limit your rights concerning defective, damaged, or incorrectly supplied goods.

Refunds

Once an authorized return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Exchanges

If you need a different size, color, or variation, contact us so we can review the available options.

Exchanges are subject to product availability and fulfillment arrangements.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order enters fulfillment. Once an order has shipped, cancellation may no longer be possible, but eligible items may still qualify for a return under this policy.

Missing or Delayed Deliveries

If your order has not arrived within the expected delivery window, please contact us with your order number.

We will review available tracking information and work with the fulfillment partner to investigate the issue.

Contact Us

For returns, refunds, exchanges, or order-related questions, please reach out through the Contact page on trustitails.com.

We want every TrustiTails experience to reflect what matters most: caring for the pets who make our lives better.

More Love. More Tail Wags.