Shipping Policy

TrustiTails

At TrustiTails, we know how exciting it is to find something special for your furry family member. We want your ordering experience to be simple, transparent, and worry-free.

Where We Ship

TrustiTails currently ships exclusively to addresses within the United States.

We do not offer international shipping at this time.

Order Processing

Orders are processed after payment confirmation and fulfillment availability are verified.

Processing times may vary by product and fulfillment partner. Orders placed on weekends or holidays may begin processing on the next business day.

Shipping and Delivery

Delivery times depend on the product, shipping origin, destination, and carrier.

Some products ship from warehouses within the United States, while others may be fulfilled through international suppliers.

Estimated delivery information will be provided where available. Shipping estimates are not guaranteed delivery dates.

Shipping Costs

Applicable shipping charges are displayed during checkout before an order is placed.

Tracking Your Order

When tracking information is available, it will be provided after your order ships.

Tracking updates may take time to appear in the carrier's system.

Multiple Items

Products in the same order may ship separately if they are fulfilled by different suppliers or warehouses.

Separate shipments may arrive on different dates.

Delivery Issues

If your order is delayed, arrives damaged, or appears to be missing, please contact TrustiTails through our Contact page with your order number and a description of the issue.

We will review the situation and help determine the appropriate next steps.

Address Accuracy

Please verify your shipping address before completing checkout.

If you notice an error after placing an order, contact us as soon as possible. Address changes cannot be guaranteed once fulfillment has begun.

Questions?

We're here to help make shopping for your pets a positive experience.

Visit our Contact page for assistance with your order.

More Love. More Tail Wags.